Service Uptime Guarantee in Cloud Hosting
When you purchase a cloud hosting plan from us, we guarantee that your sites are going to be working no less than 99.9% of the time. We've practically eliminated the web hosting server downtime by using an innovative cloud hosting platform in which different sets of servers deal with every aspect of the overall service - files, databases, e-mails, and so forth. In this way, if there is a problem with a server, the other machines inside the cluster will simply take over and your websites will not be affected the slightest bit. To prevent any infrastructure troubles, we furthermore have diesel-powered backup generators and several independent Internet providers. Competent professionals keep track of the web servers 24/7 to handle any software problems that may appear while software and hardware firewalls will prevent DDoS attacks against the servers.
Service Uptime Guarantee in Dedicated Web Hosting
All of our dedicated plans come with a 99.9% web server and network uptime warranty and repairs and maintenance procedures are included in the other .01% of the time. We check out each server thoroughly before we hand it over to the customer and we use new hardware components to avoid any prospect of hardware issues. Any unforeseen software issues are going to be resolved right away by our system admins as they keep track of all of the servers 24/7. To avoid infrastructural complications, our data center in the downtown area of Chicago employs powerful diesel backup generators, while the online connectivity to the machines is ensured by redundant fiber lines from different backbone Internet providers. To be on the safe side, we have hardware and software firewalls, so even if your web sites are flooded, we can take action quickly and filter the undesired traffic before it reaches your dedicated server and interrupts the proper operation of your web sites.