A ticketing system is the most popular correspondence channel that web hosting companies offer to their clients. It’s typically part of the billing account and is the most effective way to handle an issue that takes a certain period of time to investigate or that has to be escalated to an administrator. Thus, all replies supplied by either side will be stored in the same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts in order to carry out a specific task or to touch base with the hosting company’s customer support staff. If you want to manage a couple of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Additionally, it may take considerable time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting packages is not separate from the hosting account. It is included in our fully featured Hepsia hosting Control Panel and you will be able to visit it at any specific moment with only several mouse clicks, without the need to sign out of your hosting account. The ticketing system features a quick-search field, so you can track the status of practically any support ticket that you have already opened, if required. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to tackle a given issue even before you actually open a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain quick assistance at any specific time and if our client support team advises you to do something inside your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.