Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting packages is not separate from the hosting account. It is included in our fully featured Hepsia hosting Control Panel and you will be able to visit it at any specific moment with only several mouse clicks, without the need to sign out of your hosting account. The ticketing system features a quick-search field, so you can track the status of practically any support ticket that you have already opened, if required. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to tackle a given issue even before you actually open a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain quick assistance at any specific time and if our client support team advises you to do something inside your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.