A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is an efficient way to receive some information about the web hosting services or get some issue resolved as you're talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of errors when you exchange info such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you can do something else entirely while the agent examines the issue involved. Also, you'll be able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone costs that you will need to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

We provide a live chat support service for all of the Linux cloud hosting packages that we offer and we are able to assist you with almost everything live. If you do not have an account with us yet, we're able to give you more information about the plans so as to help you to get the most suitable plan. In case you are a current customer, we can help you with any general or billing issue along with with plenty of common technical problems, such as an e-mail address setup in a desktop e-mail client. If you cannot call us for whatever reason or you are in a country where we don't have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some problems require extra time to examine and test, so you'll have to open a support ticket to our technicians, still, we're able to save you time and help you with many issues on the chat.