If you are a website owner, a problem may always emerge and it does not automatically need to be connected to the hosting service itself. For example, something might go wrong when you bring a software app up to date or some critical data may be modified or erased unintendedly. Whatever the nature of the problem may be, you will need to get in touch with the client service team and request them to retrieve a backup or to assist you in solving the problem that you are having. How promptly they’ll do this will predetermine the length of time that your websites will be inaccessible. For specific sites such as community websites or shopping portals, a frequent downtime interval too often means losing clients and money. Therefore, it is important to use the services of a company that provides not only a good client support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any trouble ticket that you submit or any email that you write is just one hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your inquiry or problem may be, we’ll lend you a hand instantly and will give you the needed info to sort out any problem with your sites. The real reaction time typically doesn’t surpass fifteen-twenty minutes, which implies that you can just forget about waiting for hours to get an issue sorted out or even worse than that – waiting around a whole day only to get a response that more information is required while nothing’s sorted out. We will offer you assistance without delay because we are aware of exactly how costly time can be in the dynamic electronic age. The 1-hour response time guarantee is valid for any billing or technical enquiry that you may have with regard to our Linux cloud hosting packages.