24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting plans are round-the-clock, which means that you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you already have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You're able to select the best way to contact us depending on what your location is or what hardware you are using. We can easily assist you for more or less any webhosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max response time will never exceed an hour.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server through our company, you will be able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of general questions or you'd like to find out about our solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for assistance with third-party software that you cannot deploy or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.