The availability of the customer and technical support that a cloud hosting company offers will tell you a lot for the services that they offer as well. In the event that you can use only emails or tickets, you have almost certainly discovered a reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for extra assistance. When the provider provides you with various ways of communication with short response time available at any time, they're most likely the top provider, not a reseller. So you will receive prompt assistance and high quality support as they'll have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally better to have the option to contact your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all of our cloud hosting plans are round-the-clock, which means that you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you already have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You're able to select the best way to contact us depending on what your location is or what hardware you are using. We can easily assist you for more or less any webhosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max response time will never exceed an hour.

24/7 Customer Support in Dedicated Web Hosting

If you obtain a dedicated server through our company, you will be able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of general questions or you'd like to find out about our solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for assistance with third-party software that you cannot deploy or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.