The availability of the customer and technical support that a cloud hosting company offers will tell you a lot for the services that they offer as well. In the event that you can use only emails or tickets, you have almost certainly discovered a reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for extra assistance. When the provider provides you with various ways of communication with short response time available at any time, they're most likely the top provider, not a reseller. So you will receive prompt assistance and high quality support as they'll have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally better to have the option to contact your web hosting company right away by using your preferred method of communication.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting plans are round-the-clock, which means that you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you already have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You're able to select the best way to contact us depending on what your location is or what hardware you are using. We can easily assist you for more or less any webhosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max response time will never exceed an hour.