1 hour ticket response
Our team of support engineers is devoted to providing prompt answers to all your queries. We’ll review your technical support ticket immediately after it is received and will reply back with a solution to the problem within less than 60 minutes after the trouble ticket submission. In fact, our average helpdesk ticket response time is 20 minutes.
A First–Rate Client Support Service
Our help desk support staff representatives possess broad experience in the Linux cloud hosting packages sector and are experienced enough to find a rapid answer to your problem. If, however, the issue at hand is not within the competency of a customer support engineer, the ticket will be sent to a developer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
To help you find a quick tip on how to use a given feature, we have included a truly intuitive Help section in our Web Hosting Control Panel. You can search through a rich collection of web hosting account management articles and website management articles, consult our F.A.Q. library or watch our educational video tutorials.